Wemoto Terms and Conditions.

Shipping and Delivery Times

UK Orders

Parcels up to 2 Kilograms are sent via 1st Class Post. Parcels over 2 Kilograms and those of higher value are sent via Courier, for which a signature is generally required on receipt. Please allow up to three working days for delivery if item is in stock. We will often be much quicker.

Overseas Orders

Parcels under 2 Kilograms are sent via Air Mail, please see the estimated delivery times below.
Larger consignments and those of high value shipping methods vary according to destination (See Below). Please note we cannot ship some large and heavy items such as tyres, batteries and screens outside the United Kingdom.
Delivery times are estimates.

• Europe EU : 10-15 working days.
• Europe Non-EU : 15 - 30 Working days.
• USA & Canada : 14 - 21 working days (subject to customs clearance).
• Australia & New Zealand : 14 - 21 working days (subject to customs clearance).
• Rest of the World - up-to 30 working days.

Wemoto Franchises

Wemoto Ltd has franchises in Spain, France, Italy, Australia, and the Czech Republic. Under contract with these franchises, they are to have exclusive rights to sell retail under the Wemoto brand within each of their countries as well as to the following surrounding countries, islands, territories, departments and regions:

• Australia, including New Zealand.
• Czech Republic, including Slovakia.
• Spain, including Canary and Balearic Islands, Ceuta and Melilla.
• France, including Monaco and The French Overseas Departments and Territories.
• Italy, including the Vatican City and San Marino.

All orders placed in these countries, islands, territories, departments and regions, including those placed on wemoto.com, will be handled by the appropriate franchise and subject to the taxes/charges which apply to the country of each franchise.

Price Match Promise

If you believe you have found the same product at a lower price from another retailer, we promise to match the price! Simply contact us via email [email protected] with details of the item and provide us with a link to where you found the product cheaper. We will strive to get back to you within 24 hours where possible. If the requirements for a price match are not met, we will provide you with a clear explanation why. Already purchased the item from us and found it cheaper elsewhere? We promise to refund the difference provided you contact us within 7 days of the original purchase. Our price match promise is subject to the following conditions;

Price Match Terms & Conditions

• Price match applies only against a single purchase, not on bulk discount prices.
• Where there are multiple items you wish us to price check in one basket, the comparison will only apply if you are able to place an identical order for the same products with one other supplier who holds all items in stock.
• The product must be brand new and identical (i.e same brand, specs, size, colour, etc...)
• We must be able to verify the competitor’s price and stock position.
• Our price match is only applicable against other UK online retailers, however we reserve the right to exclude Ebay, Amazon and auction sites from our comparison.
• The competitor must be selling to the public directly, we will not price match business to business websites.
• The competitor must be willing to deliver the item to your location.
• We and the competitor must have stock ready for delivery.
• Typographical errors do not apply.
• No affiliate promotional, voucher code or media discount applies.
• Any other retailer's price match promotion which offers an additional rebate or other benefits for any price matched product does not apply.
• This offer excludes any shipping charges.
• We reserve the right to decline a price match where it would result in a loss.

Non Stock Items

When an item is unavailable we will contact you with a realistic estimated time of delivery, and give you the option of cancellation and refund.

Order Status

You can check the current status of your order at any time. We welcome your feedback and during working hours endeavor to answer enquiries within one hour.

Credit/Charge Card Details

We operate a secure encrypted site where necessary, all Internet transactions are handled by HSBC Bank ePDQ system or PayPal, we do not store nor have access to your card information.

Returns

Supply errors must be reported within 14 days of delivery. When goods are supplied in error or arrive damaged we will cover all shipping costs and exchange or credit in full. Goods may be returned within 14 working days of delivery for refund, cancellation or exchange, the purchaser must cover the cost of return postage. If goods are returned after being in the customers possession for more than 14 working days this will incur a 15% restocking fee. Goods must be returned unused and with their original packaging, it should be noted that the purchaser has a duty of care whilst the goods are in their possession and they should be thoughtfully packaged for the return shipment. All returns should have a covering note with the invoice number clearly marked. Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.

Bike Selection

Parts on our website are supplied assuming original European bike specification except where explicitly stated otherwise. If your bike has any alterations we cannot be held responsible for errors.

Installation

All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevent tools and test equipment necessary to facilitate fitment and confirmation of correct operation.